Cancellation of normal, standard services

On receipt of your payment we will send an email confirmation that will contain all the booking and contact details.

If the Booked Service is Cancelled less than 48 hours ahead of service then the following charges will apply:

  • If the Cancellation is Received between 12 and 48 hours ahead: up to 50% of the cost
  • If the Cancellation is Received less than 12 hours ahead: 100% of the cost
  • If a passenger is a no show or declines the service booked: 100% of the cost

The meaning of the word “Cancellation” includes a major amendment that requires a cancellation of an existing booking and the making of a new booking.   Cancellation includes a material change of service time, a change of flight, terminal, or day, or a reduction in the number of passengers to be served.

“Received” means when we can read it. Changes that sent overnight or outside our office hours (07.00am – 23.00pm Jakarta time) are deemed to be received at 10.00am on the next day.

Cancellation of Police Services

We need 24 hours to organize and get the license issued from Police HQ.  Changes to the passengers’ driving itinerary, routes and plan are accommodated without penalty.

Special cancellation terms apply to police outrider services and supersede normal terms and conditions:

  • The Police HQ License fee is not refundable after we obtain it.
  • Outrider Cancellation of any Police outrider service at any time after it is booked will incur a 50% charge and 100% if made less than 24 hours in advance.
  • A change of date or change in service start time of more than 2 hours is deemed to be a cancellation of the Police Service booked and is fully chargeable

Cancellation of S Class vehciles

For S Class vehicles there special cancellation penalties which supersed normal terms and conditions

  • Cancellation made more than 96 hours before the start time have cancellation fee of 5% of Total Hire Period cost
  • Cancellation made 48 to 96 hours prior before the start time have cancellation fee of 10% of Total Hire Period cost
  • Cancellation made less than 48 hours before start time have cancellation fee of up to 100% of Total Hire Period cost

The “Total Hire Period” is the total time (i.e. Airport Transfer, 8 hours 1 day, 2 days or 3 days as the case may be)  that we initially book the vehicle, and during which the vehicle will be solely at the disposal of the passenger.

Normal Operating Practices

As You Direct – notes and terms

As Directed – Minimum Hire period is 3 consecutive hours.   At  Disposal – If booked for 12 consecutive hours car will be available for additional services during next 12 hrs

Waiting time is billable at the applicable driving rate

Billing time starts at the start time, and ends when car and driver is released

Car Services between 23.00 and 02.00am have a 30% uplift

Car Services between 02.00 and 06.00am have a 50% uplift

Police Outrider Escort – “a day” means 8 consecutive hours. After 8 hours, the rate is USD35 / hour / bike.

A “half day” means up to 5 consecutive hours; and after 5 hours the full day rate will apply.

For as directed, there is a daily fixed positioning charge of USD50 one time each day per vehicle. This covers the cost and time of positioning the lead vehicle to the start point and back to their base

Airport Transfer to and from Private Jet Halim airport are billed as “As Directed” services for 4 hours

Airport Transfer to/from CGK – notes and terms

Price includes Tolls, Parking and 2 hours of ‘service time’. The “service time” starts 15 minutes before flight is scheduled to land or the booked pick up time, and ends when the passenger is dropped off. The route taken must be in the general direction of the destination (no doubling back no major deviations). One stop off and one drop off are allowed without extra charge.  If the total  ‘service time’ extends beyond 2 hours, for whatever reason (whether under the passenger’s control or not), then the additional charge for car and for outriders will be 25% of the quoted cost for each 30 minute period or any part thereof.

General Terms and Conditions of Business

1. Definitions

Service Provider” means JakartaVIP  or a service provider engaged as a sub-contractor  by JakartaVIP , including its respective officers, employees, agents and representatives or sub-contractors.

Meeting” means the place and time at which the Passenger are greeted, met, picked up or collected by the Service Provider or its representative/driver.

Client” means person or entity by whom the Service is ordered

Passenger” means the traveller to whom the Service is delivered

Delivery” means the place and time at which the Passenger are finally dropped off, left or delivered by the Service Provider.

Service” means the meeting, accommodation or transport services provided to the Passenger

Prohibited Goods” means any goods which are, or may be, illegal or prohibited under the laws of Indonesia, and or any noxious, dangerous, hazardous, inflammable or explosive goods.

2 Terms of use

By using any JakartaVIP  website, booking tool or reservation system through which a Service is ordered is supplied, the Client and/or Passenger agree to be legally bound by these terms, which shall take effect immediately.

3. Passenger and Client responsibilities

It is the Passenger’s responsibility, for services beginning at airports to ensure that they locate and if necessary wait for their driver or representative at the prescribed meeting point in the arrival or departure area and/or use any specified airside exit into the landside arrival area.

It is the Passenger’s responsibility, if they are able to locate their driver or representative at the start of a service, to call the relevant telephone number as has been provided to the Client or Passenger before leaving the meeting point or making alternative arrangements. Failure to do so may be treated as a “no show”.

It is the Passenger’s responsibility to advise JakartaVIP  or the representative or driver of any circumstance that will alter the Booked meeting time and meeting place. Such circumstances might include

  • If baggage, immigration or customs delays will cause the time taken for the Passenger to exit the airside areas and enter the landside arrivals area to exceed the reasonable permitted grace period
  • If the Passenger will be late for a street pick up beyond the reasonable permitted 10 minute grace period,
  • If the Passenger’s flight is re-timed or cancelled before its departure
  • If the Passenger’s flight suffers a progressive or rolling delay before boarding
  • If the Passenger’s flight is changed to a different flight number and/or a new carrier

It is the Passenger’s responsibility, for services that begin from accommodation, hotels, offices or public places to ensure that they are waiting at the appointed meeting point at or before the confirmed pick up time.

It is the Passenger’s responsibility, for services where they have luggage to ensure they inform JakartaVIP  staff of the amount, size and weight so that a large enough vehicle is booked to accommodate all the luggage in the storage areas. If the Passenger brings luggage that cannot fit in the vehicle’s storage areas that has been ordered, the Passenger will need to cover any additional costs incurred in transferring their luggage.

It is the Passenger’s responsibility for to choose and book a start time that allows sufficient time for the journey to take place or the formalities to be completed in good time.

It is the Passenger’s responsibility, if travelling with babies and infants, to ensure that they bring and fit, the correct child/infant seat for use in the Passenger’s booked vehicle.

It is the Passenger’s responsibility to declare in advance the number of checked bags any Prohibited Goods that will be handled and the size, nature and number of checked baggage items.

Baggage Handling (Porterage) will not be provided unless it is requested at time of booking. Based on the information supplied to us at the time of booking we will pre-organize and pre-pay sufficient porters.

Porterage organized on the day If porters have not been pre-requested, but (1) are required by the client at the time of service, or (2) are insufficient to handle the quantity of baggage, then a 50% surcharge will apply to the pre-requested rates

Client and/or Passenger agree (i) to indemnify JakartaVIP  and its Service Provider against and (ii) to hold JakartaVIP  harmless from any penalty, loss, damage, claim, cost or expense which JakartaVIP  or Service Provider may incur directly or indirectly as a result of any breech of these requirements

4. Product & Service modifications

JakartaVIP  will engage sub-contractors, referred to herein as Service Providers, to perform all or any part or parts of the Service

Occasionally Service Provider may substitute the indicated vehicle type, model or brand, but in such a case the one provided will be of similar or better quality.

The Service will normally begin on Meeting. The Service will normally end when Service Provider Delivers the Passenger to the agreed place.

Notwithstanding this, for some non-fixed price ride services (including As Directed and Police Escorted services) the Service will begin and end when the vehicle used leaves and returns to its operating base, or an extra charge will be added to allow for the positioning cost.

JakartaVIP  and its Service Provider will endeavour to ensure Delivery at any time specified by the Passenger, but the exact time of Delivery cannot be guaranteed and shall not be of the essence.

5. Pricing & Inclusions/Exclusions

Price quotations and price tables may change without notice until a booking is confirmed. If an material amendment is accepted to a booked Service the amended price will use the exchange rates and tariffs subsisting at the time of the amendment and additional charges may be payable.

The base price quoted at the time of booking will include all knowable charges for the Service that has been booked.  If the Passenger directs the driver, the representative or JakartaVIP  to change the booked Service, or if the Passenger is delayed or late then additional charges may apply, including “out of hours” surcharges if the Service then takes place outside the Service Provider’s normal hours.

Prices do not include foreign departure, security, port charges, parking fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

Prices do not include discretionary tips/gratuities to representatives, drivers or local guides; or passport and visa fees; or baggage and personal insurance.

We strongly advise Passengers to take out appropriate and adequate travel and health insurance.

6. Payment

The amount charged by JakartaVIP  will be the amount due in the currency used for the booking, which is normally USDs, or IDR if booked for local companies. JakartaVIP  cannot know or influence the exchange rate and policies that are applied by the Passenger’s or Client’s bank or card merchant in determining the final charge made.

JakartaVIP  may deduct all or part of payment due from the Passenger’s or Client’s card, including extra charges incurred because of a variation to the booked Service (whether as a result of the Passenger’s request or other circumstances including delays) on receipt of the booking order and/or at any time up to three months after completion of Delivery.

JakartaVIP  may take whatever steps it reasonably believe to be necessary (i) to protect the Passenger’s or Client’s card details in JakartaVIP ’s possession from mis-use; and/or (ii) to protect itself and its Service Provider from any delay in receiving payment for a completed Service.  Such steps may include pre-authorizing the charge and verifying the card details and the card’s available credit limit.

If the Card company does not authorize the transaction, the Client agrees to make immediate payment to JakartaVIP  at the Client’s own cost by using a different card.

The Passenger and Client agree that no payment due to JakartaVIP  from the Passenger or Client will be withheld by the Passenger or Client in respect of any claim or alleged claim by the Passenger or Client against JakartaVIP  or its Service Provider howsoever arising and whether by way of set-off, counterclaim or otherwise.

A chargeback is when the cardholder disputes a charge made on the cardholders card. If the Passenger or Client make an unjustified charge back, JakartaVIP  will charge a US$75 penalty fee and  will report all unjustified chargebacks to ChargeBackProtection.org or similar vendor protection agencies. This may have the effect of banning the cardholder from placing orders with any business that uses theChargeBackProtection.org or other agencies.  Examples of unjustified chargebacks are (i) if the cardholder issues a mistaken, frivolous, false or unjustified complaint, (ii) if a the cardholder starts an unwarranted dispute with their card company, (iii) if the cardholder refuses to pay for a properly delivered Service and any charges thereto, (iv) if the cardholder refuses to pay properly due amendment, cancellation or no-show charges.

Refunds will be made immediately provided that the Client or Passenger has paid in full and that the booking is eligible for refund. For a booking originally paid for by credit/charge card, any refund will automatically process to the original credit/charge card account that paid for the booking and no other methods of refund payment will be possible.

Where a credit agreement has been made between JakartaVIP  and a client, unless agreed in writing otherwise

  • payment is due on the last working day of the month in which the service was performed;
  • all charges made by the remitters bank are the responsibility of the remitter; and the amount remitted must be grossed up accordingly, failing which it will be added to the next invoice cycle;
  • if remitter’s payment is not received into JakartaVIP bank on the 7th day of the month following payment a 10% late payment charge will be made and billed in the next invoice cycle.

7. Late bookingscancellations, amendments and variations

If a Service is booked at short notice, and/or a Booked Service is amended, cancelled before the Meeting time, or is varied during its performance (a “Change”) then JakartaVIP  and its Service Providers may require payment of additional fees.

Any charge incurred due to a Change before the job starts will be billed and collected by JakartaVIP  from the nominated credit/charge card.

Any charge due to a Change incurred at or after the start may be collected by the driver/representative or, if they are unable or unwilling to do so, or are instructed by the Client not to do so, will be billed retroactively at the published and normal rate by JakartaVIP  to the nominated credit/charge card on record.

If as a result of the voluntary or involuntary Change additional waiting or driving time, additional toll or parking charges, night surcharges or other unanticipated costs are due then the Driver/Representative may inform the Passenger that an additional charge is/will be payable; and if permitted and willing may collect payment from the Passenger in cash, and on request will issue a receipt for the additional amount collected.

In the event that the Passenger is unable or unwilling to pay or consent to such additional charge, then (i) the Service Provider may refuse to perform the Service or the requested variation to the Booked Service, and (ii) JakartaVIP  may charge an additional amount properly due retroactively from the nominated credit/charge card.

Examples of a voluntary Change to the Booked Service include the passenger requesting stop offs, drop offs, a different route, a different destination, or the Driver to wait.

Examples of an involuntary Change include a flight being delayed, retimed, cancelled, rerouted or changed.

For all Rides, the first 10 minutes of waiting after the pick-up time (“grace period”) will free of charge.

For Airport arrival pick-ups the first 60 minutes after the actual landing time (“grace period”) will be free of charge.

If, less than a certain number of hours before the Start Time a Service is cancelled, or is materially amended, or is materially reduced in value, or is materially delayed by the Passenger a Change fee will be charged as follows

If the Booked Service is Cancelled less than 48 hours ahead of service then the following charges will apply:

  • If the Cancellation is Received between 12 and 48 hours ahead: up to 50% of the cost
  • If the Cancellation is Received less than 12 hours ahead: 100% of the cost
  • If a passenger is a no show or declines the service booked: 100% of the cost

The amount refunded will be based on the Service cost and will not include any card or processing fee that was invoiced and/or paid.

The meaning of the word “Cancellation” includes a major amendments that require a cancellation of an existing booking and the making of a new booking – these would include change of service time, flight, terminal, or day, or a reduction in the number of passengers to be served.

Changes that are sent overnight or outside office hours (07:00am – 23.00pm Jakarta time) are deemed to be received at 10.00am on the next day.

Short notice bookings (requested less than 24 hours ahead) may also attract a surcharge: if so, it will be advised when you order and before payment is requested

We strongly recommend that the Passenger purchase a comprehensive Travel Insurance Policy prior to departure covering charges the Passenger will incur in the event of delays or changes to flights, changes in airport conditions, extended driving times and lost or damaged baggage.

8. Complaints & disputes

Any complaint or dispute regarding the supply of a service should be notified to JakartaVIP  in writing by email within 1 month of the date the booked Meeting time.   It may not be possible to investigate any complaint received more than 1 month after the date of the supply of the service.

9. Declarations

The Passenger acknowledge that they have, or when booking shall be deemed to have, read, understood and accepted  these Conditions.

The Passenger agrees not to carry any Prohibited goods and to indemnify and to hold JakartaVIP  harmless form the consequences of carrying Prohibited goods or any illegal or prohibited action by the Passenger or behaviour by the Passenger during the period of the Service

The Client accepts and warrants that it is its responsibility to communicate these Terms and Conditions, and particularly the restrictions on Prohibited good, to the Passenger.

The Passenger and Client acknowledge that they have not entered into this contract relying upon any representation properly made by or on behalf of JakartaVIP  and have not relied upon any correspondence, statement or sales literature issued by a third party independently or on behalf of JakartaVIP .

The Client and Passenger acknowledge that these Conditions, subject to and together with any variation agreed in writing between a Director of JakartaVIP  and the Client or Passenger, shall constitute the entire contract between JakartaVIP  and the Client or Passenger and shall override or supersede any previous contract or arrangement between JakartaVIP  and the Client or Passenger and in particular shall operate to the exclusion of any terms and conditions at any time imposed by the Client or Passenger in writing or verbally, and shall supersede any earlier version of JakartaVIP ’s standard terms and conditions.

10. Disclaimers & Limitations of Liability

JakartaVIP  accepts no responsibility for the cost, loss or damage to any luggage or property transported during the Service, howsoever such a loss or damage may be caused.

The full liability of JakartaVIP  to the Passenger or Client under all and any circumstances including non-performance shall be limited to a sum equal to two times the charges paid by the Passenger or Client to JakartaVIP  for the Service affected.

Under no circumstances will JakartaVIP  or its agents, affiliates, Service Providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the AJS.com site or JakartaVIP  Products or Services regardless of the form of action.

If JakartaVIP  or Service Provider should be found liable for any loss, injury or damage which arises out of or is in any way connected with any of the herein described functions, AJS’s or Service Provider’s liability shall in no event exceed the maximum insurance cover held by JakartaVIP  or Service Provider, whichever is the lesser, and details of which are available on request with 7 days’ notice.

JakartaVIP  will not be liable for its own or its Service Provider’s failure to perform its obligations and/or any cost, loss or damage which results directly or indirectly from any cause or circumstance which is beyond its reasonable control.   Without limiting the generality of the foregoing, the following shall be regarded as such “Force Majeure” circumstances:  explosion, fog, flood, extreme weather, typhoons, cyclones, hurricanes,  fire, epidemic, major road closures, state/diplomatic visits; war, hostilities, embargo, blockade, invasion, riot, revolution, civil disturbance, or acts of terrorism, strikes, lockouts or boycotts, labour dispute (but not of Service Provider’s own workforce) which involves stoppage of work; acts or restrictions or regulations or by-laws,  revocation of or refusal to grant a licence or permit, seizure under legal process, prohibitions, or measures of any kind on the part of any governmental or regulatory authority (including a bona fide airport authority), or temporary suspension of access to any part of an airport where access is required to provide the Service, or failure of a utility service (including but not limited to electricity, gas, water, internet, or telecommunications).

11. General

JakartaVIP  will only arrange the Services for Clients and Passengers subject to these Conditions. JakartaVIP  and its Service Provider reserves the right at their absolute discretion to refuse to provide the Service to any Client or Passenger at any time.

Any authorised waiver by JakartaVIP  or Service Provider of any breach by the Client or Passenger of these Conditions is limited to that particular breach. A delay by JakartaVIP  or Service Provider in acting upon a breach shall not be deemed a waiver.

These Conditions may be varied by JakartaVIP  from time to time without Notice. The subsisting and applicable Conditions are available on request and are posted on the JakartaVIP  group website.   JakartaVIP  may change these Terms & Conditions at any time by posting notice of the changes and/or the revised Conditions on its website.

A person who is not a party to any contract governed in whole or in part by these Conditions (save for any officer, employee, agent, representative or sub-contractor of AJS) has no right to enforce or have the benefits of any term or conditions.

The terms contained in each clause or sub-clause of these Conditions are separate and distinct. Each may be enforced separately. The parties agree that if any clause or sub-clause shall be adjudged void or ineffective for whatever reason, but would be adjudged valid and effective if part of the wording thereof was deleted, the clause or sub-clause shall apply with such modification as may be necessary to make it valid and effective and shall not invalidate any other Conditions.

JakartaVIP  reserves the right to record any telephone conversation with the Passenger or Client and to make use of any such recording in any proceedings.

These Conditions shall be subject to the Laws of Indonesia and the parties hereby submit to the non-exclusive jurisdiction of the South Jakarta Court.